We are here to help with setup, protection permissions, app selection, reminder content, purchases, privacy requests, and technical problems.

Contact support

Email: [email protected]

Suggested subject: Taqwa Lock Support — [short issue]

Please include:

• Your device model and operating-system version.
• Whether you use Android, iPhone, or iPad.
• The Taqwa Lock version shown in Settings.
• What you expected to happen and what happened instead.
• Safe reproduction steps, if known.

Do not send passwords, payment-card numbers, private messages, Quran-app account credentials, AccessibilityService dumps, or other sensitive information. Screenshots should be reviewed and redacted before sending.

Common setup checks

Protection does not appear

1. Open Taqwa Lock and confirm protection is enabled.
2. Confirm the target app is selected.
3. Check the required system permission:
   • Android: Settings → Accessibility → Taqwa Lock.
   • iPhone/iPad: approve the Family Controls request and confirm the selected apps.
4. Reopen Taqwa Lock after changing the permission.
5. On Android, remove battery restrictions for Taqwa Lock if your device manufacturer stops accessibility services in the background.

I cannot open a selected app

Complete the reminder and dhikr flow, then choose the available Continue option. Platform restrictions may affect the access-window duration. You can also pause protection or remove the app from your protected selection.